Where to Look When You’re Having Trouble (Q&A)

Table of Contents

• Cannot launch
• I installed the MOD, but the logo doesn’t appear!
• I can’t press the Start button!
• Non-PC players can’t join the lobby!
• I get banned from the lobby when I create one!
• If the above doesn’t solve the issue

I installed the MOD, but the game won’t launch!

• There are several possible causes, but first, please double-check that you meet all the prerequisites in the installation guide.
• If the game still won’t launch even though you meet all the requirements, the following may be the cause.
  • Case 1 The version of the MOD you installed does not match the version of the base Among Us game
    • This often happens right after the base game has been updated. Please carefully check which version the MOD you are trying to install supports.
  • Case 2 Your antivirus software is preventing the MOD files from being downloaded
    • If you have installed additional antivirus software, the game may fail to launch.
      For general use, Windows’ built-in protection is sufficient, so the easiest solution is to uninstall the extra antivirus software.
    • If you cannot uninstall the antivirus software due to work or other reasons, please add the folder where the MOD is installed to the exclusion list, or temporarily turn off the antivirus protection during the first launch.
    • In this case, usually only the first launch fails, so once the game launches successfully, it is often fine to enable the antivirus software again.
  • Case 3 The vanilla settings are in an abnormal state
    • This is especially likely to happen right after a major vanilla update.
      • It is very likely to occur if you play on the latest vanilla version and then try to play on an older version.
    • You can fix it using the steps below, but since this involves editing hidden files, if you are unsure, please wait for a MOD update. Proceed at your own risk.
    How to directly reset the vanilla settings

    • Step 1 Open C:\Users\your_local_username\AppData\LocalLow\Innersloth\Among Us
      • The AppData folder is a hidden folder, so please look up how to display hidden folders yourself, as the method differs depending on your OS.
      • If you do not understand what the path above means, we do not recommend performing this operation.
    • Step 2 Delete settings.amogus.
• Case 4 If FatalError is displayed and the game won’t launch
  • In most cases, this happens when you have installed another MOD in addition to SNR at the same time.
  • Make sure to install only one MOD per one vanilla game file set.
  • Also, in the Epic version, this can happen if you replace files while the launcher is running.
  • If this happens, please restart the Epic launcher.

I installed the MOD, but the logo doesn’t appear!

• There are several possible causes, but first, please double-check that you meet all the prerequisites in the installation guide.
• If the game still won’t launch even though you meet all the requirements, the following may be the cause.
  • Case 1 The MOD files have been deleted because of antivirus software
    • We will not name specific software, but there have been many reports of launch failures when a certain free antivirus program is installed.
      For general use, Windows’ built-in protection is sufficient, so the easiest solution is to uninstall it.
    • If you cannot uninstall the antivirus software due to work or other reasons, please add the folder where the MOD is installed to the exclusion list.
  • Case 2 (Epic version) The MOD files are not being recognized properly
    • This mainly happens on the Epic version. When the MOD is installed under ProgramFiles, it may not be recognized properly.
    • Please install Among Us somewhere other than ProgramFiles, such as on your desktop.

I can’t press the Start button!

• If you are playing in normal mode, all participants must have the same version of the MOD installed.
  If error display is turned ON, it will show who is causing the issue and what the issue is, so please ask the relevant player to fix it.

Non-PC players can’t join the lobby!

• From the general game settings, uncheck Kick non-PC players.
• If this does not solve the issue, uncheck Ban players without a friend code.
  • However, the above setting mainly indicates that the player does not have a friend code, such as in the case of minors, so turning it OFF is generally not recommended.

I get banned from the lobby when I create one!

• This is a bug that often occurs right after playing on a custom server.
• From the title screen, go to Play → Local → Classic and create a local lobby. Then reset the vanilla settings by clicking the vanilla setting Game Presets → Core Settings → Roles.
• After that, create a lobby again online, mainly on a vanilla server, and check whether you can create the lobby successfully.
  • Since the vanilla settings have been reset, please configure the settings again.

I can’t use the Mod’s hats, visors, etc.! (Android only)

• If you are playing on a mobile network such as 4G/5G, the data will not be downloaded.
• Please connect to Wi-Fi and enjoy the game.

If the above doesn’t solve the issue

• Please contact us through the official MOD Discord.